Refund Policy

This Refund Policy applies to paid SPX subscriptions purchased directly from HammerHeads Engineers through the SPX billing flow. It should be read together with the SPX Terms of Service, the plan details shown at checkout, and any written commercial agreement that applies to your organization.

If a separately negotiated enterprise or commercial agreement contains different refund terms, that agreement controls for the relevant purchase.

Community access is free and does not create a paid charge to refund. It is intended for non-commercial evaluation under the plan terms shown on the pricing page.

The current Team checkout includes a 30-day trial. The pricing flow states that a Team subscription can be canceled without charge during that trial period. If you cancel before the trial ends, the subscription should not renew into a paid period under the applicable checkout terms.

Cancellation is managed by the workspace billing owner through the available account or billing-portal flow. A cancellation normally stops a future renewal; it does not automatically create a refund for a completed billing period.

Team subscriptions may use monthly or yearly billing, as shown at checkout. Charges are based on the selected plan, billing interval, quantity of licensed slots, and any promotion or commercial terms that applied to the purchase.

We do not promise automatic prorated refunds for unused time after a cancellation unless applicable law, the checkout terms, or a written agreement requires one. Cancel as soon as you know that a renewal should not continue.

We review refund requests individually. Examples that may warrant review include a duplicate charge, an incorrect amount, a charge after a confirmed cancellation, a material billing or service error that we cannot resolve, or another circumstance covered by applicable law or a written agreement.

A promotion, trial conversion, or subscription cancellation does not by itself guarantee a refund. We will consider the transaction history, the plan terms, the timing of the request, and the reason provided.

Contact us using the address below and include the workspace name, billing email, relevant invoice or payment identifier, and a short explanation of the request. Do not send a product key, password, full card number, or other secret in the request.

We may ask for information needed to verify the transaction and the person authorized to manage billing for the workspace. If a refund is approved, we will confirm the amount and processing method; payment-provider or bank processing times may apply.

Nothing in this policy limits mandatory rights available under the laws that apply to your purchase. If consumer protection, digital-content, subscription, or other applicable rules give you a right to cancel or receive a refund, those rights remain available to the extent required by law.

We may update this policy when the product, billing provider, pricing model, or applicable legal requirements change. The date at the top of the page identifies the version currently published.